Cancellation Policy

1. Cancellation Before Order Processing

A customer may request cancellation of an order before the order has entered processing, allocation, packing or dispatch.

Customers should submit cancellation requests as soon as possible after placing an order.

A cancellation request is not considered confirmed until Kaasmic provides confirmation of cancellation.

2. Orders Already Processed

Due to the nature of physical precious-metal products, an order may be specifically allocated, prepared, packed or processed for a customer after payment and order confirmation.

Once an order has entered processing, allocation or packing, cancellation may no longer be possible.

Customers should contact Kaasmic support immediately if they wish to request cancellation of such an order. Kaasmic will review the request based on the status of the order and applicable law.

3. Orders Already Dispatched

Once an order has been dispatched or handed over to the delivery/logistics provider, cancellation through the normal cancellation process may no longer be possible.

If the customer has a problem with the delivered product, including damage, missing product, incorrect product, tampering or quantity discrepancy, the customer should follow the applicable Refund Policy and Mandatory Unboxing Video Policy.

4. Market Price Changes

Gold and silver prices may fluctuate due to market conditions.

A change in the market price after an order has been confirmed does not, by itself, create a right to cancel the order or claim the difference between the original purchase price and the subsequent market price.

5. Cancellation by Kaasmic

Kaasmic may cancel an order where:

• The ordered product is unavailable.
• The order cannot reasonably be fulfilled.
• Payment cannot be successfully verified.
• The transaction appears unauthorized or fraudulent.
• There is an apparent technical or pricing error.
• Delivery to the specified location cannot reasonably be completed.
• Cancellation is required by applicable law, regulation or a competent authority.

Where Kaasmic cancels an order for reasons attributable to Kaasmic, the customer will generally be eligible for a refund of the amount paid for the cancelled order, subject to applicable law.

6. Incorrect Customer Information

Customers are responsible for providing accurate information, including:

• Full name
• Mobile number
• Email address
• Complete delivery address
• PIN code
• Other information required to process and deliver the order

If delivery cannot be completed because of incorrect, incomplete or inaccurate information provided by the customer, the customer may be required to provide corrected information or follow additional delivery instructions.

7. Cancellation and Refund

Where a cancellation is approved and a refund is applicable, the refund will generally be processed to the original payment method used for the transaction.

The actual time required for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

8. Delivery-Related Claims

Cancellation is separate from a delivery-related refund or replacement claim. If the customer has already received the package and discovers:

• Missing product
• Damaged product
• Incorrect product
• Tampered packaging
• Quantity discrepancy
• Missing certificate/documentation

The customer should not treat the matter as a normal order cancellation.

Instead, the customer should immediately follow the Kaasmic Refund Policy and provide the required continuous, clear and unedited unboxing video and other supporting evidence.

9. How to Request Cancellation

Customers should contact Kaasmic customer support with:

• Order ID
• Customer name
• Registered mobile number/email
• Reason for cancellation
• Any other information reasonably required to identify and process the request

Customers are encouraged to submit cancellation requests immediately after placing an order if cancellation is required.

10. Cancellation Confirmation

Submitting a cancellation request does not automatically cancel an order.

The order will be treated as cancelled only after Kaasmic confirms the cancellation.

If the order has already entered processing, allocation, packing or dispatch, Kaasmic will notify the customer of the applicable status where reasonably possible.

11. Consumer Rights

This Cancellation Policy is subject to applicable Indian laws and regulations.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted.

12. Policy Updates

Kaasmic may update this Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

The updated version will be published on the Kaasmic website with the revised effective date.